babu77 Privacy Policy – How We Handle Your Personal Data

When you create a babu77 account, we collect the information you provide during the registration process. This includes:

• Full legal name as it appears on a government-issued identity document.
• Date of birth (used to verify the 21+ age requirement).
• Email address and mobile phone number.
• Preferred username and account password (stored in hashed form — never in plain text).
• Residential address in Bangladesh (city, district, postal code).
• Nationality and country of residence.

For account verification and regulatory compliance, babu77 may request copies of identity documents, including a National Identity Card (NID), passport, or driving licence, and in some cases a selfie or live photo for facial verification. These documents are processed securely and retained in accordance with applicable anti-money laundering (AML) regulations.

We collect data related to all financial transactions conducted through your babu77 account, including deposit amounts, withdrawal requests, payment method references (e.g., registered mobile number for bKash or Nagad), and transaction timestamps. Full payment credentials such as PIN codes, OTPs, or complete card numbers are never stored by babu77 — these are handled exclusively by our PCI-compliant payment partners.

We record all gaming and betting activity associated with your account, including games played, bets placed, wager amounts, outcomes, bonuses used, and session durations. This data is used to operate your account correctly, calculate winnings and bonus eligibility, fulfil responsible gaming obligations, and detect irregular betting patterns that may indicate fraud or problem gambling.

When you access babu77, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and referring URL. This data is used for security purposes, fraud prevention, and platform performance optimisation.

If you contact babu77 via email, live chat, or any other support channel, we retain records of those communications including the content of messages, attachments, and the date and time of contact. This information is used to resolve your enquiry, improve our support services, and maintain audit records.

To process your deposits and withdrawals, we share necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card networks Visa and Mastercard. These providers process your data under their own privacy policies and are bound by strict data security standards.

To deliver casino games and sports betting services, babu77 shares session identifiers and account-level data (not full identity data) with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These partners are bound by contractual data protection obligations and may not use your data for any purpose other than delivering the game service.

babu77 will disclose personal data to regulatory bodies, law enforcement agencies, or other competent authorities when required to do so by applicable law, court order, or regulatory direction. This includes disclosures required under anti-money laundering, counter-terrorism financing, or fraud investigation frameworks. babu77 will notify you of such disclosures where legally permitted to do so.

babu77 may share data with specialist fraud detection and cybersecurity service providers for the purpose of identifying suspicious account activity, verifying the legitimacy of payment transactions, and protecting the integrity of the platform. All such providers are engaged under strict data processing agreements.

In the event that babu77 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it, prior to the transfer taking effect where reasonably practicable.

• Strictly Necessary Cookies: Required for the platform to function. These enable you to log in, maintain a session, and complete transactions. They cannot be disabled without breaking core platform functionality.
• Performance Cookies: Collect anonymised data about how users interact with the platform, which pages are visited most frequently, and where errors occur. Used exclusively for internal improvement purposes.
• Preference Cookies: Remember your account settings and preferences such as language, notification choices, and display options so they persist across sessions.
• Security Cookies: Help detect and prevent fraudulent activity by identifying unusual session behaviour, multiple simultaneous logins, or suspicious geographic access patterns.

You may configure your browser to refuse all cookies or to alert you when cookies are being set. However, disabling strictly necessary cookies will prevent you from logging in or using core platform features. babu77 does not use third-party advertising or behavioural targeting cookies.

Identity, contact, and gaming data associated with an active account is retained for the full duration of account activity.

Following account closure, babu77 retains transaction records, identity verification documents, and AML-related data for a minimum of five (5) years in compliance with international anti-money laundering regulations. After this period, data is securely deleted or anonymised.

Records of support interactions are retained for a minimum of two (2) years from the date of the most recent communication to enable complaint resolution and service quality review.

Records of marketing consent and opt-out requests are retained for a minimum of three (3) years to demonstrate compliance with consent obligations.

You may request a copy of all personal data babu77 holds about you, together with information about how it is used and with whom it has been shared.

You may request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require re-verification of your identity.

You may request deletion of your personal data where babu77 no longer has a legitimate basis to retain it. This right is subject to overriding legal retention obligations, particularly those relating to AML compliance and transaction records.

You may request that babu77 restricts its use of your personal data in certain circumstances, for example while a correction request is being investigated.

Where babu77 processes your data on the basis of your consent (primarily for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.